Privacy and Confidentiality

At this practice, we follow strict privacy and confidentiality policies. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. A full document of our privacy policy is available on request.

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Your record remains confidential even from family members, and is only accessible by our staff and only for the purposes of your medical care and administrative reasons.

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However, we will also share health information with other medical and allied health professionals, and also service providers such as radiology and pathology clinics, but this is always within the context of managing your health.

Please be aware that we often receive requests to divulge patient information for insurance reasons, Workcover reports, and legal reasons such as car accident compensation claims. These are accessed by the respective companies when you sign certain documents allowing these companies to contact us for information.

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Unfortunately patients aren't always aware that they have signed for the release of information when dealing with these companies. We ask you to be aware of what you are signing and contact us if you have any concerns about information being handed over these companies.