Patient Info

Contacting your doctor

 

The doctors always encourage you to make an appointment to discuss your healthcare needs as this ensures the best quality of care. If you have any concerns or questions please phone the practice on 3356 3435 or email via our contact us page  and our reception staff will assist with your enquiry.      

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Results, Recalls & Reminders

 

It is important that you ensure your current contact details are up to date, please notify reception of any changes when they occur.

 

When your doctor arranges tests they will make arrangements to notify you as follows:

 

If there is a very important result you will be contacted via phone in the first instance.

 

If it is a less urgent result that requires follow up you will be contacted via HotDoc SMS secure messaging (if you have consented to this) – you will receive a notification stating you have a health message from your doctor – enter your name and date of birth to securely read the message.

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Routine health reminders such as mammograms, vaccinations or colonoscopies etc are sent via HotDoc SMS secure messaging (if you have consented to this). Results will not be given to you over the phone unless your doctor specifically arranges this with you. Our reception and nursing staff are unable to explain test results.

 

If you are uncertain about how you will receive your results we encourage you to speak to your doctor. If you have not received communication about your results within 5 days we encourage you to contact reception.

 

After Hours & Home Visits

When the surgery is closed contact:

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housecalldoctor.com.au
135 566 

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homedoctor.com.au 
137 425

 

The nearest public hospitals are RBWH (Herston) and TPCH (Chermside) for adults and TPCH and QCH (South Brisbane) for children under 16 years old.

 

The nearest Private Emergency Departments are located at St Andrews (Spring Hill), St Vincent’s (Chermside) and Wesley Hospital (Auchenflower).

 

The doctors do not routinely offer home visits.

   

Privacy & Confidentiality

 

Your medical record is a confidential document. The staff and the doctors are subject to strict confidentiality obligations. It is the policy of the practice to always maintain security of personal health information and ensure that it is only available to authorised members of staff for the purpose of your health care.

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Patient Feedback

 

If you have any feedback, be it positive or negative, please contact us via phone or email addressing your concerns to the Practice Manager Karryn Lanham.

 

If we cannot resolve a complaint, you can contact the Health Ombudsman on 133 646 or hqcc.qld.gov.au